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Community Tracing for COVID - 19

Awaken supports Government and Federal agencies at times of national emergency, using our dynamic call scripting solution, Awaken Synergy. 

Awaken Synergy is a highly agile web-based application that integrates with multiple telephony and software solutions across numerous contact centres. Supporting a limitless number of contractors, Awaken Synergy helps them to unite as one team as they serve communities in crisis. Our highly dynamic scripts can be changed in real time, enabling businesses to promptly react to evolving changes in citizens’ guidance. The platform is designed as a low code application, meaning business not development teams are able to build and alter the scripts. 

Awaken has deployed this solution to a Government agency, in collaboration with a partner, to support the fight against COVID-19, involving multiple BPOs, and over 20,000 home working staff within weeks. 

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Introducing Awaken Intelligence!

CallScripter is a brand that we are incredibly proud of and has been a staple name in the contact centre industry since its launch back in 2005.

The business has been through some considerable changes over the last three years, and we have spent considerable time putting together a portfolio of complimentary technology solutions for contact centres

In this process we soon realised that we as a company were evolving past our original goal of providing a market leading scripting solution, and that we now have a lot more to offer.

We needed a brand that represented our emerging identity and so Awaken Intelligence Limited was created.

Agent scripting done properly!

Delight your customers, empower your agents.

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CallScripter’s intuitive scripts will guide your agents through any interaction ensuring they have all the information they require in a single place, right when they need it.

Agents have the flexibility to react to your customer’s questions without the worry of missed upsell opportunities or falling foul of any compliance or regulatory requirements.

The result? The customer and your business achieve the optimum outcome for each interaction, first time, every time.

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CallScripter

New Script Designer enables you to build scripts faster than ever.

Support offered for cross-channel campaigns, providing a single view of the customer.

Out of the box support for third party integration via web services.

Send HTML emails from any script.

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ROI Calculator

At CallScripter we understand that for many businesses, the bottom line takes priority; and so we invite you to complete our ROI calculator for an indication of the savings your company could benefit from by implementing CallScripter.

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ROI Calculator

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