Case studies

Case Studies

KidZania Case Study

October 2nd, 2015

KidZania blends education with entertainment in London’s 75,000sq.Ft child-size city. Kids can independently visit more than 60 new establishments that include a Bank, Hospital, Police Station, Fire Station, Aviation Academy and Theatre. Designed to empower kids, KidZania gives them the confidence to challenge themselves and inspire them to explore the world of opportunities. Each activity offers a unique role-play experience where children learn financial literacy, careers, teamwork, independence and real-life skills.

KidZania needed to provide exceptional service to customers to build a strong reputation in a market where data security is a hot topic in the media. By working together, PCI-PAL and CallScripter were able to deliver a fully integrated unified agent desktop coupled with a secure payments application.

Read the Kidzania case study to discover how IPPlus enabled KidZania to launch ticket sales successfully.

AnswerNet Case Study

July 28th, 2015

AnswerNet provides customisable inbound, outbound and E-bound call centre and outsourcing services for over 35,000 clients throughout North America. Their need was for a cost effective, and robust technology solution that could be seamlessly implemented. CallScripter delivered a premise-based solution in 2010 to meet this demand.

Key highlights of the case study:

  • Easy customisation
  • Flexible training methods
  • Continued support utilised
  • Reduced scripting time
  • Improved reporting
  • Increased customer satisfaction

Click on the link bellow to take a look at our Case Study.

AnswerNet Case Study

Inspired Outsourcing

July 28th, 2015

Contact centre outsourcers, Inspired, of Newcastle upon Tyne engaged the services of CallScripter to provide a scripting solution that would support the broad range of services they offer their customers and also have the ability to grow with the business.

Key highlights of this case study include:

  • Flexible solution
  • Easily configurable for future requirements
  • Innovative solutions
  • No need for a dedicated dialer manager or IT resource

Click on the link below to take a look at our Case Study.

Inspired Case Study

Outsourcing Contact Centre Case Study

July 23rd, 2015

Having identified the niche in the market for a virtual contact centre, this client needed to ensure that the correct systems and software were in place for the company to succeed. Find out how CallScripter assisted this company in fulfilling this need.

The key highlights of this study include:

  • CallScripter hosted service
  • Agent flexibility
  • Data security
  • Real-time and historical reporting

Click on the link below to take a look at our Case Study.

Homeworker case study

Office Response Case Study

July 22nd, 2015

Office Response, based in Bristol, began trading in September 1999 and offers a range of contact centre services. The business has flourished since its inception as a direct result of development and retention of a satisfied client base.

CallScripter was tasked with streamlining Office Response’s contact centre operations while improving the performance and efficiency of their agents. The primary aims of raising service levels and reducing operating costs were imperative.

Office Response Case Study